REFUND & RETURN POLICY

TROCAS JDL LLC

Effective Date: October 19, 2026

IMPORTANT NOTICE — PLEASE READ BEFORE PURCHASING

At TROCAS JDL, we are committed to providing a transparent, secure, and professional shopping experience.

This Refund & Return Policy explains the conditions applicable to purchases of digital products, physical merchandise, order cancellations, exchanges, refunds, and promotional activities offered through our official website.

By completing a purchase at https://bytrocasjdl.com, you acknowledge that you have had the opportunity to review this Policy and agree to its terms, subject to applicable consumer protection laws.

All transactions are processed in United States Dollars (USD).

I. DIGITAL PRODUCTS & DOWNLOADABLE CONTENT

Digital Product Sales

TROCAS JDL may offer digital products, including but not limited to:

Digital automotive photography.
Exclusive mobile wallpapers.
Downloadable digital posters.
Automotive-inspired illustrations.
Other original downloadable content.

Digital products are electronically delivered through the method specified in the applicable product description.

Digital Product Refund Policy

All sales of successfully delivered digital products are generally final.

Due to the nature of downloadable digital content, we do not ordinarily accept returns or exchanges for change-of-mind requests once a digital product has been delivered and made accessible to the customer.

However, refunds, replacements, or other appropriate remedies may be provided when:

The purchased digital product was not delivered.
The download link is invalid or inaccessible.
The file is defective or corrupted.
The delivered content materially differs from the advertised product.
An incorrect or duplicate charge occurred.
A refund is otherwise required by applicable law.

Nothing in this Policy limits any non-waivable consumer rights.

Digital Delivery & Customer Responsibility

Digital products will be delivered using the electronic delivery method disclosed during checkout or on the product page.

Customers are responsible for providing accurate contact information, including a valid email address where applicable.

We recommend checking spam and junk folders if an expected delivery email is not received.

If you experience a delivery issue, please contact our support team at:

trocasjdl2027@gmail.com

Include your order number, the email address associated with your purchase, and a brief description of the issue.

Our team will review the request and assist with delivery, replacement, or any applicable refund.

II. PROMOTIONAL SWEEPSTAKES & ENTRY CONDITIONS

Promotional Activities

TROCAS JDL may conduct promotional sweepstakes where legally authorized.

Any such promotion will be governed by its applicable Official Sweepstakes Rules, which must be made available before the promotion begins.

Participation in a sweepstakes must comply with the eligibility requirements, entry procedures, and conditions established in those Rules.

No Purchase Necessary

For any promotion advertised as a no-purchase-necessary sweepstakes, a genuine, legally compliant free method of entry must be available.

No purchase or payment is required to participate or win under such a promotion.

Purchase-related promotional entries, if legally permitted, must be disclosed accurately and must not create an unlawful advantage over the free method of entry.

Promotional Entries & Refunds

Promotional entries are separate from the underlying products purchased.

The refund eligibility of a purchased product will be determined by the nature of that product, this Policy, and applicable law.

If an order associated with promotional entries is canceled or refunded, the treatment of those entries will be determined by the applicable Official Sweepstakes Rules and relevant legal requirements.

Valid free entries will not be canceled merely because a customer does not make a purchase.

Important: Promotional entry conditions do not eliminate a customer's legal right to request an applicable refund or dispute an incorrect or unauthorized charge.

Official Sweepstakes Rules

For additional information regarding promotional eligibility, entry procedures, prizes, drawings, and winner selection.

III. PHYSICAL MERCHANDISE — RETURNS & EXCHANGES

Physical Product Policy

When physical merchandise is available, TROCAS JDL may offer branded products such as:

Automotive accessories.
Stickers and decals.
Branded apparel.
Air fresheners.
Other merchandise identified in our store.

Exchange Eligibility

Customers may request an exchange within thirty (30) days of delivery, subject to the following conditions:

The item must be unused, unworn, and unwashed.
The product must remain in its original condition.
Original tags, accessories, and packaging must be included when applicable.
Proof of purchase must be provided.
The item must not be specifically identified as non-exchangeable or final sale, except where applicable law provides otherwise.

Exchanges are subject to product availability and inspection.

Exchange Conditions

Eligible products may be exchanged for another available item of equal value.

Customers may request a higher-priced item by paying the applicable price difference.

Refunds for price differences or alternative exchange arrangements will be evaluated in accordance with the published return conditions and applicable law.

How to Request an Exchange

To begin an exchange request, email:

trocasjdl2027@gmail.com

Include:

Your full name.
Your order number.
The product you wish to exchange.
The reason for your request.
The replacement item requested, if applicable.

Our team will provide instructions and the appropriate return-shipping address.

Please do not ship merchandise without receiving return instructions.

For voluntary exchanges, customers are responsible for return-shipping costs unless otherwise stated.

Where the exchange is required because of our error or a defective product, applicable shipping responsibilities will be handled according to law.

IV. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customer satisfaction is important to TROCAS JDL.

If your order arrives damaged, defective, incomplete, or incorrect, please contact our support team as soon as reasonably possible.

We recommend reporting issues within seven (7) days after delivery so that our team can investigate promptly.

This recommended reporting period does not eliminate rights available under applicable law.

Required Information

When contacting support, please provide:

Your order number.
Your full name.
A description of the issue.
Photographs of the product or packaging, when relevant.
Any additional information reasonably necessary to investigate.

After reviewing the request, TROCAS JDL may provide a replacement, exchange, refund, or another appropriate remedy consistent with applicable law.

Support Email: trocasjdl2027@gmail.com

V. ORDER CANCELLATIONS

Customers who wish to cancel an order should contact our support team as soon as possible.

Digital Products

Digital orders that have already been delivered or made available for download may not qualify for cancellation based solely on a change of mind.

However, applicable refunds and remedies remain available for delivery failures, defective content, incorrect charges, and other circumstances required by law.

Physical Merchandise

Physical orders may be eligible for cancellation before shipment.

If an order has already shipped, the applicable return or exchange conditions will apply.

If TROCAS JDL cannot fulfill an order within the advertised delivery period, customers will be informed of their available options, including cancellation and a refund where required.

VI. PAYMENT DISPUTES & CHARGEBACKS

Customer Support Before Disputes

If you believe a transaction is incorrect, a purchased product was not delivered, or you experienced a problem with your order, we encourage you to contact JDL TROCAS Customer Support.

Our team will review your request and attempt to resolve the issue in good faith.

Email: trocasjdl2027@gmail.com

Website: https://bytrocasjdl.com

Please include your order number and a description of your concern.

Chargeback & Payment Dispute Procedures

Customers retain their rights to contact their financial institution or payment provider regarding billing errors, unauthorized charges, undelivered merchandise, or other eligible disputes.

TROCAS JDL may respond to payment disputes by providing accurate and relevant transaction records, such as:

Order confirmations.
Payment records.
Product descriptions.
Available delivery confirmations.
Customer service correspondence.
Applicable store policies.

Any personal information submitted during a dispute will be handled according to applicable privacy and payment-processing requirements.

We do not consider a customer's lawful exercise of chargeback or billing-dispute rights to constitute fraud.

We reserve the right to investigate suspected fraudulent transactions and take lawful action when supported by appropriate evidence.

VII. REFUND PROCESSING

When a refund is approved or required by law, it will generally be issued to the original payment method whenever possible.

TROCAS JDL will initiate approved refunds within seven (7) business days unless an earlier deadline applies by law.

After a refund is initiated, the customer's bank or payment provider may require additional time to reflect the funds in the account.

Refund processing may vary depending on the payment method and applicable financial institution.

If a customer does not receive an approved refund within the expected timeframe, they may contact:

trocasjdl2027@gmail.com

VIII. PRE-PURCHASE DISCLOSURE

TROCAS JDL is committed to clearly communicating material purchase information before checkout.

Product listings and checkout disclosures should identify, as applicable:

Whether the product is digital or physical.
The actual product included in the purchase.
The total purchase price.
Delivery methods and estimated fulfillment periods.
Relevant refund and exchange restrictions.
Any applicable promotional terms.
Links to the Official Sweepstakes Rules when relevant.

Customers are encouraged to review the complete product description and this Policy before purchasing.

A customer's acknowledgment of these terms does not waive any legal rights that cannot be waived.

IX. CHANGES TO THIS POLICY

TROCAS JDL reserves the right to update this Refund & Return Policy to reflect changes in business operations, product offerings, or legal requirements.

Material updates will be published on our official website with a revised effective date.

Changes will not retroactively eliminate established customer rights or override applicable law.

X. CONTACT INFORMATION

For refund requests, exchange inquiries, digital delivery issues, payment concerns, or general customer assistance, please contact: